Privacy Policy

Revive IV Hydration & Wellness (“Revive,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what personal information we collect through our website and contact forms, how we use and protect it, and the choices you have. This policy applies to information collected through our website serving Amarillo and Lubbock, Texas.

Through our website forms we may collect:

• Contact details such as your first and last name, email address, and phone number.
• Your preferred clinic location (Amarillo or Lubbock) and the service you are interested in.
• Messages and notes you provide, such as appointment preferences or general inquiries.
• SMS messaging consent selections (transactional and/or marketing) and the timestamp and source of that consent.

We do not request sensitive medical diagnoses or detailed medical history through our ordinary website inquiry forms. Please do not submit confidential medical information through these forms.

We collect information you voluntarily submit through our website, including the Contact page form, the appointment booking modal, and any other inquiry form. SMS consent is collected only when you actively select the corresponding checkbox — consent is never assumed or preselected.

We use the information you provide to:

• Respond to your inquiries and coordinate appointments or services.
• Send appointment confirmations, reminders, and scheduling updates when you have consented to transactional SMS.
• Send promotional and marketing messages only when you have separately consented to marketing SMS.
• Maintain records of your consent as required for A2P 10DLC messaging compliance.
• Improve our services and website experience.

SMS Privacy Statement: Mobile information and SMS opt-in consent will not be shared with third parties or affiliates for marketing or promotional purposes.

When you opt in to SMS messaging, you may receive messages relevant to the consent you provided. Transactional messages (such as appointment confirmations and reminders) and marketing messages (such as special offers and promotions) are separate consent categories. Consenting to one does not enroll you in the other.

Authorized service providers may process your information only as necessary to provide the requested messaging services, subject to applicable privacy protections. Message frequency may vary. Message and data rates may apply. Reply STOP to unsubscribe or HELP for assistance. Consent is not a condition of purchasing any goods or services.

We record your SMS consent selections as separate fields for transactional and marketing messaging, along with the consent timestamp, the form or page where consent was collected, and the version of the disclosure shown to you. Each consent category is off by default and is only turned on when you actively select the corresponding checkbox. If a checkbox is left unchecked, no consent is recorded for that category.

You may withdraw SMS consent at any time by replying STOP to any message or by contacting us using the information below. Withdrawing consent will not affect the legality of messages sent before withdrawal.

We take reasonable measures to protect your personal information against unauthorized access, disclosure, or alteration. Form submissions are transmitted to our connected customer relationship management (CRM) system for processing and follow-up, and SMS consent selections are stored as separate fields with a timestamp, source, and disclosure version so they can be audited for A2P 10DLC compliance.

Our website uses limited browser storage and tracking to operate our contact and sign-up forms and to attribute submissions to your visit. Specifically:

• Session identifier. When you submit a form, we read a first-party session cookie (__vibe_sid) set by our site analytics so the submission can be associated with the same visit as your page views. If that cookie is unavailable (for example, in a restricted browser environment), a fresh random identifier is generated for the submission instead.
• Device and browser details. We record your browser user agent and a simple device type (mobile or desktop) derived from it, along with the page URL and path where the form was submitted.
• Form and source details. Each submission includes a stable form identifier, the form name, and the page URL and title so we can route and review the inquiry.
• How we use it. These details are used to process and respond to your inquiry, coordinate appointments, deliver the SMS messages you separately consent to, and keep records of that consent for A2P 10DLC compliance.

We do not use advertising trackers or cross-site advertising pixels on this website. You can control or delete cookies through your browser settings; blocking or clearing cookies may prevent the session identifier from linking a form submission to your visit but will not stop the form from being submitted. We do not share your mobile information or SMS opt-in consent with third parties or affiliates for marketing or promotional purposes.

We use authorized third-party service providers to process form submissions, deliver SMS messages, and manage appointments. These providers process information only as necessary to provide the requested services and are subject to applicable privacy and security obligations. We do not share your mobile information or SMS opt-in consent with third parties or affiliates for marketing or promotional purposes.

We retain personal and consent information for as long as necessary to provide our services and to comply with legal and regulatory obligations, including A2P 10DLC recordkeeping. Specific retention periods are determined by the business in accordance with applicable law.

We may update this Privacy Policy from time to time. The “Last updated” date above reflects the most recent revision. Continued use of our website after changes constitutes acceptance of the updated policy.